These Terms of Service ("Terms") govern your access to and use of Valley Media's website, services, and related communications.
By accessing our website, requesting services, purchasing services, or entering into an agreement with Valley Media ("Valley Media," "we," "us," or "our"), you agree to these Terms.
If you enter into a separate written service agreement with Valley Media, that agreement may contain additional or different terms. In the event of a conflict, the terms of the applicable written service agreement will control.
1. Our Services
Valley Media provides marketing, advertising, media production, content creation, social media management, digital advertising, customer relationship management, automation, and related services.
Depending on your agreement with Valley Media, services may include:
Photography and videography
Video editing and content production
Social media content creation
Social media management
Paid advertising management
Marketing strategy
Lead generation
Website or landing page services
CRM setup and management
Email and SMS marketing or automation
Marketing consulting
Other related digital marketing and media services
The specific scope, deliverables, pricing, and schedule for client services may be established separately through a proposal, invoice, order form, service agreement, or other written agreement.
2. Client Responsibilities
Clients are responsible for providing Valley Media with the information, materials, approvals, access, and cooperation reasonably necessary to perform the agreed services.
This may include access to social media accounts, advertising accounts, websites, CRM systems, business information, branding materials, photographs, videos, logos, and other assets.
Clients represent that they have the necessary rights and permissions to provide any materials supplied to Valley Media.
Delays in providing information, access, approvals, or materials may result in delays to services or deliverables.
3. Account Access & Third-Party Platforms
Certain services may require access to third-party platforms such as social media accounts, advertising platforms, website providers, CRM systems, analytics services, payment processors, or other software.
Clients authorize Valley Media to access and use approved accounts as reasonably necessary to perform the contracted services.
Valley Media does not own or control third-party platforms and cannot guarantee their continued availability, functionality, policies, approval processes, algorithms, performance, or security.
Valley Media is not responsible for interruptions, restrictions, account suspensions, algorithm changes, advertising disapprovals, outages, data loss, or other issues caused by third-party platforms that are outside Valley Media's reasonable control.
4. Advertising & Marketing Results
Marketing performance depends on numerous factors outside Valley Media's control, including market conditions, competition, pricing, customer demand, advertising platforms, algorithms, budgets, offers, sales processes, seasonality, and client responsiveness.
Valley Media does not guarantee any specific number of leads, customers, sales, followers, views, impressions, website visits, revenue, return on advertising spend, or other marketing result unless expressly guaranteed in a separate written agreement.
Past performance, projections, estimates, case studies, or examples are not guarantees of future results.
The client remains responsible for its sales process, customer communication, pricing, fulfillment, and conversion of leads into paying customers.
5. Advertising Spend
Unless specifically stated otherwise in writing, advertising budgets and media spend are separate from Valley Media's management fees.
Clients are responsible for advertising charges billed by platforms such as Meta, Google, or other advertising providers.
Valley Media may make recommendations regarding advertising budgets but does not guarantee results from any particular level of advertising spend.
6. Fees & Payment
Pricing for Valley Media's services will be communicated through an applicable proposal, invoice, subscription, service agreement, or other written arrangement.
Clients agree to pay all applicable fees according to the payment terms provided at the time services are purchased.
Recurring services may be billed automatically when the client has authorized recurring payments.
Unless otherwise specified in writing, amounts already earned for completed work or services performed are non-refundable.
Failure to make required payments may result in suspension or termination of services.
The client remains responsible for outstanding balances for services already performed or amounts otherwise owed under an applicable agreement.
7. Cancellations & Termination
Cancellation and termination requirements for ongoing services may be established in the client's individual service agreement.
Unless otherwise agreed in writing, either party may terminate ongoing services by providing reasonable written notice.
Termination does not eliminate payment obligations for services already performed, approved expenses, advertising charges, or other amounts incurred before the effective termination date.
Valley Media may suspend or terminate services immediately for nonpayment, fraudulent activity, unlawful conduct, abuse of our services, or a material violation of these Terms or an applicable service agreement.
8. Intellectual Property
Valley Media Materials
Valley Media retains ownership of its pre-existing intellectual property, including internal systems, processes, templates, methods, workflows, strategies, designs, software configurations, and other proprietary materials unless otherwise agreed in writing.
Client Materials
Clients retain ownership of materials they provide to Valley Media, including logos, trademarks, photographs, videos, business information, and other client-owned assets.
Clients grant Valley Media a limited license to use those materials as reasonably necessary to provide the requested services.
Completed Deliverables
Ownership and usage rights for completed creative deliverables may be defined in the applicable service agreement.
Unless otherwise agreed in writing, once all applicable invoices have been paid in full, the client may use final approved deliverables created specifically for that client for its ordinary business and marketing purposes.
Raw footage, project files, editable files, templates, working files, unused concepts, production assets, and internal materials are not automatically included unless specifically agreed upon.
9. Portfolio & Promotional Use
Unless otherwise agreed in writing, clients grant Valley Media permission to display completed public-facing work created for the client in Valley Media's portfolio, website, social media accounts, advertisements, case studies, presentations, and other promotional materials.
Valley Media will not intentionally disclose confidential client information as part of such promotional use.
Clients may request in writing that specific confidential or sensitive work not be publicly displayed.
10. Client Content & Legal Compliance
Clients are responsible for ensuring that their products, services, offers, claims, promotions, and business practices comply with applicable laws and regulations.
Clients may not request that Valley Media create, publish, distribute, or promote content that is unlawful, fraudulent, deceptive, defamatory, infringing, or otherwise violates applicable platform policies or third-party rights.
Valley Media reserves the right to refuse or remove content that we reasonably believe violates applicable law, platform rules, third-party rights, or these Terms.
11. Confidentiality
Each party may receive non-public information relating to the other party's business.
Both parties agree to use reasonable care to protect confidential information and to use it only for purposes related to the applicable business relationship.
Confidential information does not include information that is publicly available through no violation of these Terms, independently developed, or lawfully obtained from another source.
12. Communications
By providing your contact information, you agree that Valley Media may contact you regarding inquiries, appointments, services, transactions, account matters, and other business-related communications.
Marketing email or SMS communications will be sent in accordance with applicable consent requirements.
You may opt out of promotional communications according to the instructions provided in those communications.
Our handling of personal information is further described in our Privacy Policy.
13. Disclaimer of Warranties
To the extent permitted by law, Valley Media's website and services are provided on an "as available" basis.
While we aim to provide professional and reliable services, we do not warrant that our website, services, advertising campaigns, third-party platforms, or marketing activities will operate without interruption or error.
We do not guarantee specific business or financial outcomes from the use of our services.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Valley Media will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website or services.
This includes, where permitted by law, losses resulting from lost profits, lost revenue, lost business opportunities, lost data, advertising platform decisions, third-party outages, or marketing performance.
To the fullest extent permitted by law, Valley Media's total liability arising from a particular service will not exceed the amount paid to Valley Media by the client for the services giving rise to the claim during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Valley Media and its owners, employees, contractors, and representatives from third-party claims, damages, liabilities, costs, or reasonable expenses arising from:
Materials or information you provide to Valley Media
Your products or services
Claims or representations you instruct Valley Media to advertise
Your violation of applicable law
Your infringement of another person's intellectual property or other rights
Your material violation of these Terms
16. Governing Law
These Terms are governed by the laws of the State of Alaska, without regard to conflict-of-law principles.
Any dispute relating to these Terms or Valley Media's services will be handled in accordance with applicable law and any dispute-resolution provisions contained in a separate written service agreement between Valley Media and the client.
17. Changes to These Terms
Valley Media may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.
When changes are made, the effective date at the top of this page will be updated.
Changes will apply prospectively unless otherwise required or permitted by law.
18. Contact Valley Media
If you have questions about these Terms of Service, please contact us:
Valley Media
Wasilla, Alaska, United States
Email: [email protected]
Phone: 907-521-5090
© 2026 Valley Media. All rights reserved.