Valley Media ("Valley Media," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, or use our services.
By using our website or providing information to Valley Media, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Business or company name
Information about your business, project, or requested services
Information submitted through contact forms, quote forms, lead forms, surveys, or appointment forms
Communications you send to us by email, phone, text message, social media, or other methods
Payment and billing-related information when applicable
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate location based on IP address
Website interaction and usage information
Cookies and similar technologies
2. How We Use Your Information
Valley Media may use information we collect to:
Respond to inquiries and requests
Provide quotes or information about our services
Schedule consultations, meetings, or services
Provide and manage our marketing and media services
Communicate with current and prospective clients
Provide customer support
Send service-related emails or text messages
Send marketing communications when permitted and consent has been provided where required
Manage leads and customer relationships through our customer relationship management systems
Process payments and maintain business records
Improve our website, advertising, services, and customer experience
Measure the effectiveness of advertising and marketing campaigns
Prevent fraud, misuse, or security issues
Comply with legal and regulatory requirements
3. SMS and Text Message Communications
If you provide your mobile phone number and consent to receive text messages from Valley Media, we may send you messages related to your inquiry, requested services, appointments, account, customer support, or other communications you have authorized.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services unless otherwise permitted by applicable law.
We do not sell or rent your mobile phone number or SMS consent information to third parties for their own marketing or promotional purposes. SMS opt-in information and consent will not be shared with third parties or affiliates for their own marketing purposes.
We may share information with service providers that assist us in delivering text messages or operating our communications systems when necessary to provide those services.
4. Email Communications
If you provide your email address, we may use it to respond to your inquiries, provide requested services, send business-related communications, or send marketing communications when permitted.
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.
Service-related or transactional communications may still be sent when necessary to provide services you requested.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how visitors interact with it, improve performance, and measure advertising effectiveness.
These technologies may collect information such as your IP address, device information, browser information, pages visited, and interactions with advertisements or website content.
Depending on the services we use, third-party platforms such as advertising, analytics, website hosting, CRM, or social media providers may also collect information according to their own privacy policies.
You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Advertising and Analytics
Valley Media may use third-party advertising and analytics platforms to understand website activity, measure advertising performance, and market our services.
These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website and advertisements.
Information collected through these services is subject to the applicable provider's privacy practices in addition to this Privacy Policy.
7. How We Share Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business or provide our services.
These providers may include companies that provide:
Website hosting
Customer relationship management (CRM) software
Email and SMS communication services
Payment processing
Scheduling and appointment services
Analytics
Advertising and marketing technology
Cloud storage
Business administration services
We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect Valley Media, our customers, or others.
Valley Media does not sell or rent personal information to third parties for their own independent marketing purposes.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment processors, scheduling services, or other external services.
Valley Media is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.
When information is no longer reasonably necessary, we may delete or anonymize it as appropriate.
11. Your Privacy Choices
Depending on applicable law and your circumstances, you may contact us to request that we:
Provide information about personal information we maintain about you
Correct inaccurate personal information
Delete certain personal information
Stop sending marketing communications
Update your communication preferences
Certain information may need to be retained for legal, accounting, contractual, security, or legitimate business purposes.
To make a privacy-related request, contact us using the information provided below.
12. Children's Privacy
Valley Media's website and services are intended for businesses and individuals seeking marketing, advertising, media, and related services. They are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through services directed toward them. If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to delete the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy-related request, or have concerns about how your information is handled, please contact:
Valley Media
Wasilla, Alaska, United States
Email: [email protected]
Phone: 907-521-5090
Website: Valley Media
Valley Media respects your privacy and is committed to handling personal information responsibly and transparently.